- Is my data used to train AI models?No. Customer data is never used to train AI models under any plan.
- Do you store conversation transcripts?By default, we do not store data longer than necessary to provide the service. With the Business and Enterprise plans, you can define your own retention policy (e.g. 7–30 days or zero retention).
- What’s the difference between Pro and Business?Pro → for individual users Business → for teams (shared knowledge base, roles, analytics)
- What’s the difference between Business and Enterprise?Enterprise includes a dedicated isolated instance, audits, DPA, and custom integrations.
- How is my data processed?Your data is encrypted in transit. With the Pro, Business, and Enterprise plans, data is processed exclusively in GDPR-compliant European cloud infrastructure.